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How to Set Up Overwatch 2 Cross-Progression and Merge Accounts

Set up Overwatch 2 Cross-Progression and Account Merge to get all of your Overwatch 1 stats, skins, and leaderboards by combining your accounts into a single Battle.net profile. However, the migration process seems to be quite buggy at the moment, with many Overwatch veterans finding that their accounts appear to have been wiped and forced to start over in Overwatch 2. An extremely frustrating issue, Blizzard says no player data was lost and many players are expected to recover their unlocks to their accounts over time. However, if you’re trying to set up account merging now, there are a lot of caveats you should be aware of, and more importantly, you’ll need a Battle.net account, even if you’re not playing on pc. Here’s what you need to do to merge your accounts and set up Overwatch 2 cross-progression.

Overwatch 1 missing unlocks in Overwatch 2

Blizzard is aware of a bug that prevents player account merges from working properly, causing Overwatch 1 players to miss their old cosmetics in Overwatch 2. As a result, some of these players have been placed in a account merge queue. without a clear end. There’s also a bug that prevents the Overwatch 2 main menu “Account Merge” prompt from displaying on some consoles, but a recent UI fix should clarify your account merge status. (“Queued” or “Done”).

In other cases, players who have successfully merged their accounts have found that they are still missing Overwatch 1 unlocks and data, but that’s simply because the migration process is taking longer than expected. Blizzard assures players of this Bug report on known issues (opens in a new tab) that, “in any case, no player data was erased or lost”, so you’ll have to wait while Blizzard works to fix the issues and restore the unlocks. If you have other problems, you can check our Overwatch 2 error codes guide for possible fixes.

How to Set Up Overwatch 2 Cross-Progression and Merge Accounts

In-game Overwatch 2 cross-progression account confirmation message

(Image credit: Blizzard Entertainment)

To enable cross-progression in Overwatch 2, you must merge your Overwatch 1 platform account(s) with a Battle.net account. If you don’t have a Battle.net account, you can’t play Overwatch 2 and you will need to enable Overwatch 2 SMS protection if you are a new player. PC players will already be playing on their Battle.net account, but console players may need to create one if they don’t already have one. Once your accounts are merged, your Battle.net account will become the single account containing all of your Overwatch-related data – we’ve covered the Overwatch 1 items migrated with cross-progression below!

  • More importantly, you will only get an opportunity to merge your accountsso you need to make sure you merge the right ones on the platform(s) you will be playing on.
  • Platform accounts eligible for account merging are Battle.net, PlayStation Network, Xbox Network, and Nintendo Switch accounts.
  • You can merge multiple platform accounts into the same Battle.net account, but they cannot be from the same platform. For example, merging an Xbox, Nintendo Switch, and Battle.net PC account is acceptable, but merging two Xbox accounts with a Battle.net PC account is not. This also means that you cannot merge multiple Battle.net accounts.
  • If you change your linked console account – maybe you want to link another Xbox profile after a while – you can do it on Battle.net but then you have to wait 365 days before you can do it again, so choose wisely.
  • You cannot link the same platform account to multiple Battle.net accounts.
  • You can unlink accounts at any time.

Also be sure to check this FAQs (opens in a new tab) on the Overwatch website for help.

How to Merge Overwatch 2 Accounts for Cross-Progression with a Battle.net Account

Overwatch 2 Cross-Progression Account Link at Battle.net

(Image credit: Blizzard Entertainment)
  1. Log in to your Battle.net account, either through the desktop app or in a browser. If you are logging in through the app, click on the Battle.net icon in the upper left corner of your screen, then select “My Account” – this will open your Battle.net account settings in your browser. If you are logging in through your browser, click on your Battle.net account name in the upper right corner and choose “Account Settings”.
  2. Select “Connections”, then connect any PlayStation, Xbox or Nintendo accounts you have. Remember that you can only bind one of each!
  3. Log in to Overwatch 2 and select the “Account Merge” option from the main menu to open a Cross Progression pop-up window.
  4. Select “Continue” and verify that the console accounts displayed on your screen are the ones you want to merge with your Battle.net account. If the accounts are incorrect or not showing on your screen, you will need to edit or link them on Battle.net and log back into Overwatch 2.
  5. Follow the button prompt to confirm your accounts and you’re done. Your items may not appear in your account immediately, so please be patient.

How to Merge Overwatch 2 Accounts for Cross-Progression Without a Battle.net Account

Monitor 2

(Image credit: Blizzard)
  1. Log in to Overwatch 2 on your console account
  2. Scan the QR code on the screen using your mobile device
  3. Enter the code displayed to create your Battle.net account. If you want to merge multiple console accounts, now is the time to log into Battle.net on your browser and link those other accounts through the “Connections” menu in Account Settings.
  4. The next time you log into the game, you will be prompted to confirm your console account to merge it with your new Battle.net account.

What’s Merged With Overwatch 2 Cross-Progression

Successful Overwatch 2 cross-progression account merge screen in-game

(Image credit: Blizzard Entertainment)

Once your platform accounts are confirmed, their progress and unlock data is merged and stored in your unified Battle.net account and can all be found consolidated in Overwatch 2. Be aware that this also means you cannot add more stats and unlock by unlinking an account and linking a new one as it will technically not be merged with your Battle.net account.

The main items that will merge in Overwatch 2 are all of your hero gallery items – i.e. skins, emotes, voice lines, golden weapons, etc. – and player icons. Your Overwatch Credits (now called Legacy Credits) and Competitive Points will also be added to your accounts so you don’t lose any, and they can still be spent to unlock certain Hero Gallery items and Golden Weapons respectively.

Overwatch 1 Hero Gallery Screen

(Image credit: Blizzard Entertainment)

As for Overwatch League tokens, they will also be added after the merge, but those purchased on a Nintendo Switch account cannot be migrated and will remain on your Nintendo Switch. All achievements will also be merged into your Battle.net account but will not be on the respective console platforms. For example, if you have an Overwatch Xbox achievement that awards a special spray, that spray will still be usable on PlayStation, but you won’t unlock the corresponding trophy.

Stats, Leaderboards, and Presets will also be merged into your Battle.net account, but with some restrictions. Your input bindings and control schemes will be separated as per-platform controls. Competitive ranks will be split between PC and console entry pools (i.e. mouse and keyboard or controller), and if merging multiple console platform accounts, the higher rank will be used. Similarly, game stats are merged based on platform input, but any cumulative stats like total kills or time played will be combined while higher value stats like streak kills, will use the highest value of any merged console. accounts. Finally, endorsements will use the highest value across all accounts.