Mail server

How to use SVB Private’s secure mail server

In this article:

Unique registration process

Before using the Secure Mail service for the first time, a user must first register by following steps A through E below:

STEP A: When a Secure Secure Mail message is sent to you by SVB Private, you will receive a separate email notification from the sender which will contain instructions on how to retrieve the encrypted message. The text below will appear in the body of this email notification.

EMAIL NOTIFICATION TEXT

A secure email message has been sent to you by SVB Private containing private content such as account numbers, balances, transaction details or personal information. As an additional layer of security, SVB Private has encrypted the email message through our Secure Mail service. To view your secure email message, please sign in to our Secure Mail service by visiting https://securemail.bostonprivate.com

If you prefer, you can also access this service by clicking on the “Secure Mail” link on the right side of our home page at www.bostonprivate.com. We suggest you bookmark our home page for future visits.

This secure message will expire in 60 days on Date XX at 7:41 p.m. (GMT).

We hope you enjoy the peace of mind that this added level of security gives you.

If you have any questions or comments regarding our Secure Mail service, please contact the sender of this email, your account manager directly, or our customer service department at (617) 912-4000.

Please do not respond to this automated email.

STEP B: The notification message asks you to click on the link for SVB Private Bank’s personalized Secure Mail portal (https://securemail.bostonprivate.com).

Then this message is displayed below:

To initiate the one-time registration process, simply click on the “Register” in the portal.

STEP C: After clicking the “Register” button, the “Register Account” page will be displayed. To complete the registration, enter your email address and select a strong password that complies with the “Password Rules” displayed on the page. Then click on the ‘Register’ button.

STEP D: After entering your email address and password, you will receive an email from ‘[email protected]‘ requesting the activation of your new password. The text of the email message is shown below. If you do not see this activation email in your inbox, please check your spam or junk folder.

When opening this email, activate the password by simply clicking on the link under “To ACTIVATE or decline your new password…”
ACTIVATION EMAIL TEXT

Your SVB Private Secure Mail password is pending. For ENABLE your new password, click on the link below: https://securemail.bostonprivate.com/s/a?cmd=ABCNALsHZhkKH4gJDSat3HSS

This is the last step in this one-time process. For DECLINE your new password, click on the link below: https://securemail.bostonprivate.com/s/d?cmd=ABCNALsHZhkKH4gJDSat3HSS

If the link above is disabled, copy and paste it into the address bar of your internet browser.

STEP E: By clicking on the ENABLE in the Secure Mail portal where you will receive the confirmation displayed on the right that your password activation was successful. This completes the one-time registration process.

Click the ‘Continue‘ to log in to the SVB Private Secure Mail portal with your email address and the password you just activated.

Other registration/login methods

Alternatively, you can sign up using your Google or Microsoft account. Click the “Google” or “Microsoft” button to begin the process.

Here are the steps to create a Google account:

After clicking on the Google button, a window will appear. Enter your email address and click ‘NEXT’.

Enter your password and click ‘NEXT’.

You are now registered and logged in to the SVB Private Secure Mail portal. In the future, you will only need to click the Google button to log in.

Here are the steps to register a Microsoft account:

After clicking the Microsoft button, a window will appear. Enter your email address and click ‘Next’:

Enter your password and click ‘Login’:

Click “Yes” to authorize the SVB Private Secure Mail portal to use your Microsoft account:

You are now registered and logged in to the SVB Private Secure Mail portal. In the future, you just need to click the Microsoft button to sign in.

Opening your secure messaging messages

STEP A: Log in to the SVB Private Secure Mail portal (https://securemail.bostonprivate.com) with your email address and password.

STEP B: After a successful login, the inbox will be displayed in the Secure Mail portal. Click on the message you want to open. Access other portal navigation options by clicking the arrow symbol in the upper left corner of the page.

Other secure messaging portal options

In addition to the inbox, the SVB Private Secure Mail portal offers other browsing options typically found in email systems, such as: compose message, save draft, send message, and manage an address book.

Additional information on using the Composer tab and other buttons is described below:

COMPOSE: This tool is used to compose a new secure email message to any employee of SVB Private. When using this tool, please note that you will not be able to email anyone other than SVB Private staff.

ANSWER: This tool is used to respond only to the original SVB private sender of your secure email message. This tool will not allow you to send a reply message to anyone other than the original SVB private sender.

REPLY TO ALL: This tool is used to respond to everyone included in your secure email message. Unlike the Reply Tool, this tool will send your reply to everyone included in the email, including non-SVB Private staff.

If you need help navigating the Secure Mail portal, click the ‘To help‘ tab.