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Not now Zoom! Video conferencing app crashes, preventing thousands of users from joining conferences

The Zoom video call service appears to be experiencing a major global outage, preventing thousands of users around the world from participating in conferences.

The problems began around 3:17 p.m. BST (10:17 a.m. EDT) and are continuing, according to the Downdetector website, which monitors website outages.

Users in the US and UK both reported being unable to join or start conferences through the website or app.

The company’s service status page reports “degraded performance” for users of its web portal.

“We have received reports that a subset of users have been unable to access the Zoom web portal. We are currently investigating and will provide updates as we get them,” a note reads. on the site published at 3:38 p.m. BST (10:38 a.m. EDT).

Another update posted at 3:59 p.m. BST reads: “We have resolved the issue that was preventing a subset of users from accessing the Zoom web portal. We will continue to monitor and provide updates as they become available. that we have them.”

The outage comes as millions of Britons have been forced to work from home due to nationwide rail strikes.

The Zoom video call service appears to be experiencing a major global outage, preventing thousands of users around the world from joining conferences

Downdetector UK tweeted the news that Zoom was having issues via its official Twitter account

Downdetector UK tweeted the news that Zoom was having issues via its official Twitter account

The problems began around 3.17pm BST and are continuing, according to website Downdetector, which monitors website outages.

The problems began around 3.17pm BST and are continuing, according to website Downdetector, which monitors website outages.

Thousands of people in the UK say they can't join or start conferences through the website or app.

Thousands of people in the UK say they can’t join or start conferences through the website or app.

The United States also appears to be having trouble, with New York, Chicago, Washington and Boston flagged as hotspots on Downdetector's map.

The United States also appears to be having trouble, with New York, Chicago, Washington and Boston flagged as hotspots on Downdetector’s map.

The numbers are much higher in the US, with over 13,500 problem reports

The numbers are much higher in the US, with over 13,500 problem reports

Zoom users in the UK and US took to Twitter to express their frustration (and in some cases joy) over the outage.

“Zoom is down and honestly we should just take the day off,” one user wrote.

“What a great way to start my morning at work, zoom down,” one US-based user wrote, along with an image of an upside-down smiley face.

“Zoom is down just in time for everyone’s 9am staff meetings, that’s a mood,” another wrote.

However, the joy was evident in some of the messages posted on the social network.

“Zooming in on a day you have a meeting is the closest thing an adult will ever get to a snowy day,” one user wrote.

Zoom users in the UK and US have taken to Twitter to express their frustration (and in some cases their delight) at the outage

Zoom users in the UK and US have taken to Twitter to express their frustration (and in some cases their delight) at the outage

It’s unclear what’s causing the problem and whether it’s related to other widespread internet outages affecting websites and services, including Outlook and Cloudflare – a content delivery network on which much of the internet relies .

Microsoft’s Outlook email platform was hit by a service issue this afternoon, rendering it inaccessible to some users.

The company has confirmed the issue and said it is working to resolve it, with no other services currently appearing to be affected.

According to Microsoft’s own service status website, some Outlook users “may not be able to access their mailboxes through any sign-in method” and may experience “delays in sending, receiving or accessing electronic messages”.

Microsoft's Outlook email platform has been hit by service issues, making it inaccessible to some users

Microsoft’s Outlook email platform has been hit by service issues, making it inaccessible to some users

According to website monitoring service Down Detector, affected users are seeing messages telling them that they were unable to connect to a server and are having trouble connecting to the service from a range of devices. .

According to website monitoring service Down Detector, affected users are seeing messages telling them that they were unable to connect to a server and are having trouble connecting to the service from a range of devices. .

What is a Content Delivery Network?

A content delivery network (CDN) is a platform of servers that helps to minimize the loading time of web page content.

Jake Moore, Cybersecurity Specialist at ESET, explains: “Web pages are located all over the world, so content delivery networks are placed to distribute data evenly by reducing the physical distance between the location where they are actually stored and the end user. This helps users around the world view the same high-quality information and content without any lag or slow loading times.

More than half of internet traffic is served by a CDN, according to internet service company Akamai.

In a statement on the site, Microsoft said, “We continue to analyze service monitoring telemetry to identify next troubleshooting steps to mitigate the impact.”

The company added that the issue was specific to some users in Europe.

In an update, Microsoft said, “We have identified that our traffic management infrastructure is not performing as expected.

“We have successfully routed traffic to an alternate traffic management method, and we are seeing an improvement in service availability since completing this process.

“We continue to monitor the availability of the service as it improves, while we determine the root cause.”

According to Down Detector, affected users are seeing messages telling them they were unable to connect to a server and are having trouble connecting to the service from a range of devices.

The monitoring service showed that it started receiving reports of the problems around 9am on Tuesday.

Many frustrated Outlook users also took to Twitter to discuss the outage.

One user wrote, “I almost threw my laptop out the window before I realized Outlook email was down.”

Another tweeted: “Service has been down for over three hours and almost all of our mailboxes. It’s incredibly bad.

And one said: “Come on Microsoft. This shouldn’t be happening. Our whole business is crippled without the use of email and it’s been down for hours. Where’s the backup plan!? !? #Ridiculous.’

These outages do not appear to be related to an issue experienced by web infrastructure company Cloudflare.

Many frustrated Outlook users also took to Twitter to discuss the outage today

Many frustrated Outlook users also took to Twitter to discuss the outage today

A major outage at Cloudflare caused hundreds of websites across the internet to stop working and returned a “500 Internal Server error” message this morning.

A content delivery network (CDN) is a distributed group of servers around the world that work in unison. Websites use these CDNs to deliver content from the cloud securely and as quickly as possible.

Cloudflare is the most popular content delivery network by some margin.

A major outage at Cloudflare has caused hundreds of websites across the internet to stop working and return a message

A major outage at Cloudflare caused hundreds of websites across the internet to stop working and returned a “500 Internal Server error” message this morning

Websites affected by the outage around 07:34 BST this morning included Discord, Shopify, Fitbit, Peloton, Grindr, Ring, bet365, Google, NordVPN, JustEat and Ladbrokes, according to Downdetector, which monitors website outages.

Cloudflare acknowledged the issue in an update on its official Twitter account.

“The Cloudflare team is aware of the current service issues and is working to resolve them as quickly as possible,” he said.

The company implemented a fix at 08:20 BST and posted an update to its service status page at 09:06 BST, claiming to have resolved the issue.