Mail merge

PatientPop and Kareo merge to form Tebra to revive dying private practices

The news: PatientPop merges with healthcare cloud company Kareo form Tebra—a digital health company that aims to bring an all-in-one platform for providers to manage their practice and allow them to easily connect with patients.

  • The combined footprint of PatientPop and Kareo supports more than 100,000 providers who provide care to more than 85 million US patients. All offerings will be available under the Tebra brand by the end of Q1 2022.

Who are PatientPop and Kareo?

PatientPop helps physicians grow their practices through technology-based marketing strategies, cloud-based offerings, online scheduling, and an online platform to practice virtual care.

  • Patients can even book appointments through their social media accounts, while providers can automate their front office administrative functions (like intake forms, lab orders, referrals, appointment reminders and planning follow-ups).
  • Greater accessibility to appointment booking and seamless front office administration can help reduce no-shows and cancellations and the costs associated with them: Missed appointments cost the U.S. healthcare system approximately $150 billion a year.

Meanwhile, Kareo provides software that supports electronic health records (EHRs) and independent practice billing. It incorporates other features such as practice management, patient engagement, and connection to third-party health apps and services.

Why PatientPop+Kareo’s technology is a lifeline for many private practices: PatientPop’s platform can help practices drive patient acquisition and retention, while Kareo’s technology provides user-friendly EHR and billing analytics to optimize private practice revenue.

Private practice patient volumes have plunged due to the pandemic:

  • Appointment volume dropped 56% and 36% of patients delayed care due to the pandemic, by Urban Institute research.
  • This meant that many private practices were struggling to stay afloat, financially, and many are still reeling from the impact: 97% of private practices said they had suffered a negative financial impact due to the pandemic, by a 2020 MGMA survey of 724 U.S. private practices.

Tebra will ease the administrative burden on physicians and allow private practices to keep up with digital health innovation, which their counterparts in the healthcare system are actively leveraging to improve patient satisfaction and attract even more patients.

  • For example, practices that used PatientPop saw a return to pre-pandemic patient volume 14 weeks before the national average when practices have reached pre-pandemic visitation levels.

And after? The merger prepares Tebra to facilitate private practice consolidation in the future.

  • With hundreds of practices using Tebra’s technology, this opens up the possibility for Tebra to potentially develop a connected network of its private practice clients to facilitate referrals.
  • And as its practices grow, Tebra can play a role in helping them consolidate.